Title is something that I always get on the comment portion of the evaluation sheet I give out to each of my participants after handling a training class. I think it's apt for my entry today. Bwahaha.
Rakenroll today. First time to be in the 8-5. Left home at 6:15, but hell, the traffic sucked. There were no cabs available (24/7 AND Basic), so I had to go to Tramo (with my laptop) to wait for a mega taxi. Guess what! NO MEGATAXIS! Shiet. Because I planned to be at the office before 7, I was compelled to take the jeepney. Got off at the back of Robinsons Galleria, then had to walk all the way to RET. When I finally got to sit down, I smelled my hair. Reaked of EDSA. Ew.
Now that I'm doing a SITEL outbound foundation training (MMIG), man, I hate to admit this, but I miss the hype of calling customers out and closing sales. Shit! Gone are the days of calling Americans and persuading them to buy from me.
I take this as a refresher course simply because the last time I handled outbound was a couple years ago. Good thing I'm only co-facilitating with Marc -- I'll be handling the English training part, he'll take care of the sales part. After this one, they'll most probably give me my own OB class. After a year and a half of teaching customer service -- you know, being polite and courteous and all -- I sort of miss the times when I was still THE one calling and shouting at the customers, hahaha.
Just to share with you, I used to be a top seller (along with my friends Mia, Jonnel, and Dada). I don't know how it happened, I mean, before joining SVI, I practically promised myself that I will never venture into sales. But I was drifted there, and before I knew it, I was getting Php 8,000 a month for commissions alone (an average of 4 days/week due to absences, harrr). I did outbound for almost 2 years before I moved to technical support. Inbound was cool, only because it was technical support (SBC Yahoo! DSL), but otherwise, if I were assigned to billing, etc., I don't think I would have enjoyed it. I would have been bored to my wits. Outbound rocks! That's where the money is, and oh, the feeling is just sooo amazing whenever you close a sale.
I always tell this to my participants, though: the challenge of being in outbound is CLOSING WITHOUT SCAMMING.
Sometimes, I feel I need more floor time, more calling time, more time in operations, in order for me to sound more credible. But no. I don't want to even talk about going back to the industry. I'm okay working WITH them. Not FOR them.
* * * * *
Rakenroll today. First time to be in the 8-5. Left home at 6:15, but hell, the traffic sucked. There were no cabs available (24/7 AND Basic), so I had to go to Tramo (with my laptop) to wait for a mega taxi. Guess what! NO MEGATAXIS! Shiet. Because I planned to be at the office before 7, I was compelled to take the jeepney. Got off at the back of Robinsons Galleria, then had to walk all the way to RET. When I finally got to sit down, I smelled my hair. Reaked of EDSA. Ew.
* * * * *
Now that I'm doing a SITEL outbound foundation training (MMIG), man, I hate to admit this, but I miss the hype of calling customers out and closing sales. Shit! Gone are the days of calling Americans and persuading them to buy from me.
I take this as a refresher course simply because the last time I handled outbound was a couple years ago. Good thing I'm only co-facilitating with Marc -- I'll be handling the English training part, he'll take care of the sales part. After this one, they'll most probably give me my own OB class. After a year and a half of teaching customer service -- you know, being polite and courteous and all -- I sort of miss the times when I was still THE one calling and shouting at the customers, hahaha.
Just to share with you, I used to be a top seller (along with my friends Mia, Jonnel, and Dada). I don't know how it happened, I mean, before joining SVI, I practically promised myself that I will never venture into sales. But I was drifted there, and before I knew it, I was getting Php 8,000 a month for commissions alone (an average of 4 days/week due to absences, harrr). I did outbound for almost 2 years before I moved to technical support. Inbound was cool, only because it was technical support (SBC Yahoo! DSL), but otherwise, if I were assigned to billing, etc., I don't think I would have enjoyed it. I would have been bored to my wits. Outbound rocks! That's where the money is, and oh, the feeling is just sooo amazing whenever you close a sale.
I always tell this to my participants, though: the challenge of being in outbound is CLOSING WITHOUT SCAMMING.
Sometimes, I feel I need more floor time, more calling time, more time in operations, in order for me to sound more credible. But no. I don't want to even talk about going back to the industry. I'm okay working WITH them. Not FOR them.
Current Mood:
rushed
Current Music: Cannonball ~ Damien Rice
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